RadAware

RadAware Terms of Service

Last Updated: March 2026

> *This document was drafted with AI assistance and should be reviewed by a licensed attorney before reliance.*

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1. Acceptance of Terms

By creating an account or using RadAware ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not create an account or use the Service.

You must be at least 18 years of age to use RadAware.

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

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2. Description of Service

RadAware is an informational tool for environmental awareness operated by East2West Design LLC, a North Carolina limited liability company.

RadAware aggregates data from personal radiation sensors (Geiger counters), publicly available government data sources (EPA RadNet, NRC, AirNow, NOAA), and community contributors to provide users with environmental information and informational alerts.

RadAware is NOT:

  • An emergency alert system
  • A government-authorized monitoring service
  • A substitute for FEMA Wireless Emergency Alerts (WEA), Emergency Alert System (EAS), or any official emergency notification system
  • A life safety system
  • A medical or health advisory service

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    3. Disclaimer of Warranties

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

    East2West Design LLC disclaims all warranties, including but not limited to:

  • No warranty of accuracy, completeness, timeliness, or reliability of any data, sensor readings, or alerts
  • No warranty that alerts will be delivered promptly or at all
  • No warranty that data from third-party sources (EPA, NRC, AirNow, NOAA) is current or accurate
  • No warranty of continuous, uninterrupted, or error-free service
  • No warranty that sensor readings reflect actual environmental radiation levels (sensor calibration is the user's responsibility)
  • No warranty of merchantability or fitness for a particular purpose

    • RADAWARE DOES NOT WARRANT THAT ITS ALERTS WILL DETECT ALL RADIATION EVENTS OR THAT FAILURE TO RECEIVE AN ALERT MEANS CONDITIONS ARE SAFE.

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    4. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF EAST TO WEST DESIGN LLC FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

    IN NO EVENT SHALL EAST TO WEST DESIGN LLC OR ITS MEMBERS BE LIABLE FOR:

  • Any indirect, incidental, consequential, special, or punitive damages
  • Any personal injury, death, property damage, or evacuation costs arising from use of or reliance on the Service
  • Missed, delayed, or undelivered alerts
  • False positive or false negative alerts
  • Reliance on the Service for safety decisions
  • Third-party data inaccuracies
  • Service outages or interruptions
  • Loss of data, profits, or business opportunities

    • This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if East2West Design LLC has been advised of the possibility of such damages.

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    5. Indemnification

    You agree to indemnify, defend, and hold harmless East2West Design LLC and its members, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your reliance on alerts or data provided by the Service for safety decisions
  • Your sensor data submissions
  • Your violation of these Terms
  • Your violation of any applicable law or regulation

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    6. User Responsibilities

    As a user of RadAware, you acknowledge and agree that:

  • You are responsible for maintaining your own emergency preparedness independent of RadAware
  • You must not rely solely on RadAware for life safety decisions
  • You are responsible for the accuracy, calibration, and maintenance of your sensor equipment
  • You must comply with all applicable laws regarding radiation monitoring equipment in your jurisdiction
  • You will monitor official emergency channels (FEMA/WEA, local emergency services) as your primary source of emergency information

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    7. Subscription and Payment Terms

    Tiers and Pricing

    | Tier | Price | Devices | Features | |------|-------|---------|----------| | Free | $0/month | 1 | Email alerts | | Personal | $5/month | 3 | Email + SMS alerts | | Home | $10/month | 10 | Family contacts | | Community | $25/month | Unlimited | API access |

    Billing

  • Subscriptions are billed monthly and renew automatically
  • You may cancel at any time; cancellation takes effect at the end of the current billing period
  • No refunds are provided for partial billing periods
  • We reserve the right to change pricing with at least 30 days' notice before your next billing cycle

    • Payment Processing

    All payments are processed by Stripe, Inc. RadAware does not store your payment card information. Stripe's terms of service and privacy policy apply to payment processing.

    Grace Period

    If a payment fails:

  • Email alerts continue for 30 days
  • SMS alerts stop after 7 days
  • You will be notified of the payment failure at day 0, day 7, and day 21
  • After 30 days of failed payment, your account reverts to the Free tier

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    8. Data and Privacy

    Your use of the Service is also governed by our [Privacy Policy](/legal/privacy), which is incorporated into these Terms by reference.

    By submitting sensor data to RadAware, you grant East2West Design LLC a non-exclusive, worldwide, royalty-free license to use, display, and aggregate your sensor data for the purpose of operating the Service, including display on the public map (if your device is set to public).

    You retain ownership of your sensor data. You may export your data (Community tier) or request a data export upon account deletion (all tiers).

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    9. Account Termination

    We may suspend or terminate your account if you violate these Terms.

    We reserve the right to discontinue the Service entirely with at least 30 days' email notice to all registered users.

    You may delete your own account at any time through the dashboard (Settings > Delete Account). Upon account termination, your data will be deleted immediately in accordance with our Privacy Policy. Active subscriptions are canceled automatically.

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    10. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

    Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Iredell County, North Carolina. You consent to the personal jurisdiction of these courts.

    Either party may bring claims in small claims court if the claim qualifies.

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    11. Force Majeure

    East2West Design LLC shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, infrastructure failures, third-party service outages (including data source providers, Stripe, SendGrid, Twilio), cyberattacks, pandemics, or nuclear/radiological events.

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    12. Miscellaneous

  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and East2West Design LLC regarding the Service.
  • No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: We may assign our rights and obligations under these Terms. You may not assign yours without our written consent.

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    Contact

    East2West Design LLC North Carolina, United States Email: legal@radaware.com